Guest Information

Ronald McDonald House

Family Requirements

The following criteria must be met for a family to be eligible to stay at Ronald McDonald House:

  • All families must be referred to RMH by a social worker, doctor, or nurse at the hospital where they will be seen.
  • The child must be 21 years of age or younger.
  • The child must be either an inpatient at a hospital or an outpatient receiving continuous treatment.
  • The family must have a permanent home address outside a radius of 30 miles from the treating hospital. Families that do not have a physical address are not eligible to stay; the House cannot be used as interim housing for a family attempting to relocate to Tucson.
  • Families that have an active substance or alcohol abuse problem, a history of anti-social behavior or domestic violence and that are under CPS investigation should not be referred to the RMH.
  • Individuals under the age of 18 may not stay at the House unless accompanied by a parent or legal guardian.

Accommodations

Each family is assigned to one of the 28 Bedrooms.  All families share the large community kitchen and dining area. This area is stocked with dishes, cooking utensils and some basic food items.  A large, comfortable living room, children’s library and playroom are also available for use.

We have a playground, a patio and garden areas to provide a comfortable, cheerful and restful environment. While the House provides linens, towels, cleaning supplies and basic food staples, we recommend that families bring their own toiletries and any additional food needs. The nightly fee per room is $25, however, if you do not have insurance or insurance does not cover your stay we offer a discounted fee of $15 for families paying out of pocket.  The fee may be adjusted or waived due to financial need – no family is ever turned away for inability to pay.

Guest Expectations

In order to maintain the comfortable and pleasant atmosphere of the House, it is necessary for all families to help by cleaning up after themselves and by respecting the rights of other families.  Quiet hours are from 8pm until 9am.

Ronald McDonald Family Room at Diamond Children’s Medical Center

Guidelines for Guests

The Ronald McDonald Family Room is for family members of patients receiving Pediatric services. Please read and abide by these guidelines.

The room is primarily for adult family members or guardians.  Our goal is to provide a quiet and relaxing space- we do not have toys or a child play area here. If you need to bring a child here with you, an adult family member must remain with the child at all times.

Please check in with the volunteer on duty when you arrive; check out with the volunteer when you leave. Due to our limited space we suggest you plan to visit us for around two (2) hours at a time.

There are beverages available in the kitchen.  A television, video player and computer are available for your use. Please ask for earphones if you would like to watch a DVD or use the computer.

With your help, the Ronald McDonald Family Room is a clean, quiet and relaxing place.